Questions or Orders 1-800-406-7103

Our contact information

By email:

By standard mail:
4566 N. Hiatus Rd
Sunrise, FL 33351

By phone:
1-800-406-7103 (between 10 a.m. and 5:30 p.m. EST)
4566 N. Hiatus Rd.
Sunrise, FL 33351

Toll Free 800-406-7103
Phone 954-337-1486
Fax 954-502-8109

Office Hours
Monday - Friday 10AM-5:30PM EST

Sales & Order Information

Website Information

Terms of Use
The use of this site is governed by the policies, terms and conditions set forth below.

Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by . reserves the right to make changes to this site and these terms and conditions at any time.

Copyright and Trademark Notice This site is owned and operated by . Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of, Copyright © 1999-2006, ALL RIGHTS RESERVED. All audio and video clips are the sole property of or their respective content providers. All software used on the site is the sole property of You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without WaterHeaterDepot.comís prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. and is a registered trademark, of All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of All other trademarks or service marks are property of their respective owners. The use of any trademark or service mark without WaterHeaterDepot.comís express written consent is strictly prohibited.

Disclaimer and Limitation of Liability as to Products Sold

All of WaterHeaterDepot.comís products are guaranteed against defects for 30 days from the date of delivery. Except as expressly stated herein, makes no representations or warranties, either express or implied, of any web sites and the materials therein are provided ďas isĒ. makes no representations or warranties, either express or implied, of any kind with respect to the sites, their operations, contents, information, or materials. expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that, its managers, members, partners, directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or with the incorrect information. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, shall immediately issue a credit to your credit card account in the amount of the charge.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that is not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Sales Taxes shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

Returns Policy promises to deliver high-quality products in excellent condition to your door. If for any reason your shipment is not satisfactory, please contact customer care.

Return requests must be made within thirty (30) days after receipt of the item. We will exchange any defective product at no charge, however, please be aware that there is a 20% restocking fee on all returned merchandise that is non-defective.

The following items may be returned for a refund:

* Merchandise that has not been removed from its original packaging.

* Merchandise that was mis-packed or was not shipped correctly.

* Merchandise that has NOT been installed.


* No returns are allowed on parts (if defective we will replace).

* ALL returns and exchanges must be made within thirty (30) days of receipt of the product.

* Merchandise damaged during transit must be refused.

* Merchandise having small aesthetic problems (i.e. scratches, dents) may not be returned as defective.

The Return Procedure:

Contact our customer care department by telephone or E-mail to request a return merchandise authorization (RMA) number. RMA numbers are issued via email usually within 5 business days. This email will include instructions including an address to ship the product. Defective products will at times be picked up by FEDEX or you will receive a pre-paid FedEx shipping label to facilitate the exchange of product.

Defective products will be re-shipped once we receive them back in our warehouse.

If you need your replacement sooner, you will need to place a replacement order.

Your original order will be credited once the return is received.

**Please Note: Products cannot be returned without an RMA number because our warehouse has no way to identify your package. Returns without an RMA number are often misplaced and in those cases will not assume responsibility for your product. If your product is located, it will be subject to a 35% restocking or denied. This is up to the discretion of

* Include all original packaging materials, manuals, and accessories with the product to avoid any additional fees.

* We recommend that products be returned insured via UPS or FedEx. Using the United States Parcel Service (USPS) may slow the return process. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.

* You are responsible for all shipping & handling charges unless your product is defective and is being replaced.

* Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from are eligible for return credit. Notification will be sent to your email and/or billing address should your return not be accepted.

Service and Support

All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. will provide on-line technical notes on some products.

Jurisdiction and Venue

You agree that any legal action brought against shall be governed by the laws of the State of Florida without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the sites shall be an appropriate federal or state court located in Broward County Florida.
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